IGNIFY PRE SCHOOL
A Unit of Ignify Solutions Private Limited
REFUND AND CANCELLATION POLICY
No refund after any deliverable has been provided. Please read in full.
Effective: 11 April 2026 | www.ignifypreschool.com
REFUND AND CANCELLATION POLICY
Last Updated: 11 April 2026
This Refund and Cancellation Policy (“Policy”) governs all financial transactions between Ignify Pre School (A Unit of Ignify Solutions Private Limited) (“Company”) and its clients (“Client”). By engaging the Company’s Services and making any payment, the Client unconditionally agrees to be bound by this Policy.
1. GENERAL POLICY — NO REFUND AFTER DELIVERY
ALL FEES PAID TO THE COMPANY ARE STRICTLY NON-REFUNDABLE ONCE A DELIVERABLE HAS BEEN PROVIDED, A SERVICE HAS BEEN RENDERED, OR A CONSULTING SESSION HAS BEEN CONDUCTED.
1.1 The Company’s Services are knowledge-based and consulting in nature. Once a deliverable — including but not limited to any document, report, SOP, audit, strategy, plan, training material, competition analysis, presentation, or advisory output — has been provided to the Client in any form (email, WhatsApp, in person, courier, cloud link, or any other medium), the full fee corresponding to that deliverable becomes irrevocably non-refundable.
1.2 The non-refundable nature of fees applies regardless of whether the Client: (a) chooses to implement the deliverable; (b) is satisfied with the deliverable; (c) achieves the desired business outcomes; (d) disagrees with the recommendations; (e) changes business direction; (f) faces financial difficulty; or (g) claims the deliverable did not meet expectations.
1.3 The Client acknowledges that the value of the Company’s Services lies in the expertise, time, and intellectual effort applied, and that such value is transferred at the point of delivery and cannot be returned.
2. RETAINER AND FIXED-FEE ENGAGEMENTS
2.1 Retainer fees paid in advance are non-refundable for any portion of the retainer period that has commenced.
2.2 If the Client terminates a retainer engagement mid-month or mid-period, no refund shall be issued for the current period’s fees. The termination shall take effect from the end of the paid period.
2.3 For fixed-fee project engagements, fees are structured as milestones. Each milestone fee becomes non-refundable upon delivery of the corresponding milestone deliverable, regardless of whether the overall engagement is subsequently terminated.
3. SUCCESS FEE ARRANGEMENTS
3.1 Success fees agreed upon as a percentage of admissions, fee revenue, or other performance metrics are due and payable upon the occurrence of the triggering event. Once accrued, success fees are non-refundable.
3.2 Any advance or upfront component of a success fee arrangement is non-refundable under all circumstances.
4. CANCELLATION POLICY
4.1 Client-Initiated Cancellation Before Commencement
If the Client cancels a confirmed engagement before any Service has commenced or any Deliverable has been provided, the following cancellation charges apply:
• Cancellation 30 or more days before commencement: 25% of the total agreed fee is non-refundable (to cover administrative, planning, and opportunity costs)
• Cancellation 15–29 days before commencement: 50% of the total agreed fee is non-refundable
• Cancellation 8–14 days before commencement: 75% of the total agreed fee is non-refundable
• Cancellation 7 days or less before commencement: 100% of the total agreed fee is non-refundable
4.2 Client-Initiated Cancellation After Commencement
Once any Service has commenced or any Deliverable has been provided, the Client shall pay for all Services rendered and all Deliverables provided to date, plus a reasonable exit fee as agreed in the service contract. No refund of previously paid amounts shall be made.
4.3 Company-Initiated Cancellation
In the exceptional event that the Company cancels an engagement that has not yet commenced, the Company shall refund the full advance paid, less any third-party costs already incurred. This is the Client’s sole remedy in such circumstances.
5. SCOPE DISPUTES
5.1 If the Client disputes that a Deliverable was not provided as per the agreed scope, the Client must raise such a dispute in writing within five (5) business days of receiving the Deliverable.
5.2 The Company will review the dispute and, at its sole discretion, may revise the Deliverable at no additional cost or provide a credit towards future services. This is not a right to a refund.
5.3 Disputes raised after five (5) business days of delivery will not be entertained.
6. PAYMENT DISPUTES
6.1 If the Client disputes any invoice, the Client must notify the Company in writing within five (5) business days of receipt of the invoice. Undisputed portions of the invoice must be paid on time.
6.2 The Company reserves the right to withhold further Services or Deliverables while a payment dispute remains unresolved.
7. CHARGEBACKS
7.1 The Client agrees not to initiate a chargeback, payment reversal, or dispute through any bank, payment gateway, or financial institution for any payment made to the Company for Services rendered or Deliverables provided.
7.2 In the event of an unauthorized chargeback, the Company reserves the right to: (a) immediately terminate the engagement without further obligation; (b) withhold all pending Deliverables; (c) recover the chargeback amount along with applicable processing fees and legal costs; and (d) initiate legal proceedings against the Client.
8. FORCE MAJEURE
8.1 If the Company is unable to deliver a Service or Deliverable due to force majeure (including natural disaster, pandemic, government action, or other unforeseeable circumstances), the Company’s obligation shall be deferred. No refund shall be due provided the Company delivers within a reasonable extended timeframe.
9. GST AND TAX TREATMENT
9.1 All payments are inclusive of GST as applicable under Indian law. Any applicable withholding tax (TDS) deducted by the Client shall be remitted to the tax authorities, and the requisite certificate (Form 16A) provided to the Company promptly.
9.2 All fees quoted are in Indian Rupees (INR) unless otherwise stated. For any international engagements, fees shall be as mutually agreed and invoiced in the agreed currency.
10. HOW TO RAISE A QUERY
For any questions regarding payments, invoices, or this Policy, please contact:
Ignify Pre School (A Unit of Ignify Solutions Private Limited)
Email: ignifysolutions@gmail.com
Website: www.ignifypreschool.com
Response Time: We endeavour to respond to all written queries within three (3) business days.
BY ENGAGING OUR SERVICES OR USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL OF THE ABOVE POLICIES IN THEIR ENTIRETY